Refund policy
Welcome to Talec.store
At Talec.store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase or order number is required.
Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5 to 7 business days.
- The refund will be issued through the original payment method or bank transfer, depending on the payment type.
Shipping charges are non-refundable unless the item received was damaged or incorrect.
Exchange Policy
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team with order details and product images.
Non-Returnable Items
The following items cannot be returned or refunded:
- Used products
- Sale or discounted items
- Customized or personalized products
- Gift cards, if applicable
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again.
- Contact your payment provider or bank, as processing time may vary.
- If you still need assistance, contact our support team.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our official store: